Cancellation policy for CONSUMERS
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods. However, the period does not begin before the purchase contract becomes binding on you through your acceptance of the purchased item.
To exercise your right of withdrawal, you must inform us
HABA Online Shop
HABA Sales GmbH & Co. KG
Parcel box 90
4000 Linz, Donau
Austria
Telephone: +49 9564 929 6666* (Monday to Friday: 08:00 – 16:00)
*Standard landline rate of your telephone provider; mobile rates may differ
Fax: +49 9564 929 662300
E-mail: kundenservice@haba.de
by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You may use the provided model withdrawal form which is however not obligatory.
To meet the withdrawal deadline it is sufficient that you send the communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal:
If you withdraw from this contract, we will reimburse all payments we have received from you, including the costs of delivery (except for the additional costs resulting from your choosing a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for the reimbursement that you used for the original transaction, unless you have expressly agreed otherwise; in no case will you be charged fees for such reimbursement. We may withhold reimbursement until we have received the goods back or you have provided proof that you have sent the goods back, whichever is the earlier.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
We will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to contracts
for the supply of goods that are not prefabricated and for the production of which an individual selection or specification by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
for the supply of goods which are liable to perish quickly or whose date of expiry would be rapidly exceeded; The right of withdrawal expires prematurely for contracts
for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
for the supply of goods which, after delivery, have been mixed inseparably with other items due to their nature;
for the supply of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.
Processing:
To ensure the fastest possible processing, customers are requested to return the goods in the original packaging and with all packaging components if possible, or at least in appropriate transport packaging. Ask the carrier appointed for the return to provide you with a receipt confirmation and keep this until the consequences of the withdrawal have been completed. Please note that the formalities mentioned in this paragraph are not a prerequisite for the effective exercise of the right of withdrawal.