FAQ

To meet the wishes of our customers, we offer a carefully selected range online. However, not all products are suitable for online sale. For products that are not available online, we refer you to specialist retailers.

At specialist retailers, in addition to many great HABA products, you will also receive personalised advice and can experience more HABA products up close.

You can request a new password on our website. To do so, go to the login page in the shopping cart and click "Forgot password". You will then receive a message with a new password at the email address you have stored in your HABA account.

Shipping costs are 4,95 Euro per order. For orders with a minimum value of 49 Euro per order, shipping costs are 0 Euro.*

* For returns with a merchandise value under 49 Euro, shipping costs of 4,95 Euro will be charged.

No, there is no minimum order value.

No, we do not currently offer express delivery.

Unfortunately, changes or additions to orders that have already been submitted are not possible.

Placing an order in the HABA online shop is currently possible from Germany and Austria.

You can currently order from HABA by credit card and PayPal.

You will receive your order via standard shipping with UPS or DHL.

Currently, it is only possible to have orders delivered to Germany and Austria.

Yes, a different delivery address is possible. Simply enter it in the appropriate checkout step. Delivery is generally only possible to Germany and Austria.

Simply add your desired products to the shopping cart. Once you have all the products in the cart, proceed to checkout. In the next steps, enter your shipping and payment information.

On the 'Final Review' page, you can enter your promo code in the designated field and click 'Redeem'. Your discount will then be displayed. Now you only need to accept the terms and conditions and click 'Buy now' to submit the order.

Please refer to the respective redemption terms for the validity and further conditions. Please note that a cash payment of the benefit value is not possible. Books and items already on sale cannot be offset against the benefit value.

Only one promotional code can be redeemed per order.

It is not possible to redeem a voucher number retroactively.

For returns, please use the return slip that is included with your order. The return address is already printed. Returns are sent to the following addresses:

Germany:

HABA Sales GmbH & Co. KG

August-Grosch-Street 28-38

96476 Bad Rodach

PO Box 1150

96473 Bad Rodach

Germany

No, HABA will cover the shipping costs for you. Just use the return slip that is included with your order.

At the moment you cannot create and print a return label yourself.

Please contact our customer service center to receive a new return label.

Please contact our customer service in this case at kundenservice@haba.de.

Payment reminders are sent by e-mail from the sender address no-reply@habafamilygroup.com with the subject "Reminder for customer no. xxxxx dated DATE". Please open this e-mail and its attachment, as they contain important information about your payment!

For inquiries about payment reminders, please use the contact form. Thank you!

HABA vouchers will soon be available again in the online shop.

Soon you'll be able to redeem your vouchers in the online shop.

Then simply add the desired products to the shopping cart. Once all products are in the cart, proceed to checkout. In the next steps, enter your delivery and payment details. On the "Checkout" page, enter your voucher number in the designated field and click "Redeem". Your voucher will then be displayed. Now you only need to accept the Terms and Conditions (T&Cs) and click "Buy now" to submit the order.

It is not possible to redeem a voucher retroactively.

Yes, if a game piece has gone missing after a play session, send us the completed form and we'll take care of the rest.

Game instructions for our games can be found on our game instructions page.

If you have any further questions or suggestions, you can let us know by email kundenservice@haba.de or reach us by phone Monday to Friday between 08:00 and 16:00 at +49 9564 929 6666.

With the HABA newsletter you will always be kept up to date on the current product range and all news at HABA. You can  subscribe to the newsletter here.

This has nothing to do with HABA. It is an unauthorized so-called 'fake store' located abroad.

According to the information available to us, no goods are delivered.Please do not make any payments!

Please order exclusively at www.haba-play.com.We have initiated law enforcement measures.

We would be very sorry to lose you! You would miss out on these benefits if you unsubscribe from our newsletter:

• Early information about news and current offers

• exclusive promotions only for newsletter readers

• attractive contests and interesting surveys

If you really no longer want to receive newsletters from us, you will find an unsubscribe link at the very bottom of every newsletter.