Cancellation policy for CONSUMERS
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you who is not the carrier have taken possession of the last goods. However, the period does not begin before the sales contract has become binding for you by your acceptance of the item purchased.
To exercise your right of withdrawal, you must inform us
Habermaass GmbH & Co. KG
August-Grosch-Straße 28-38
96476 Bad Rodach
P.O. Box 1150
Germany
Phone: +49 9564 929 6666* (Monday to Friday: 8:00 – 16:00)
*Standard fixed-line rate of your telephone provider; mobile rates may vary
Fax: +49 9564 929 662300
Email:kundenservice@haba.de
by means of a clear statement (e.g. a letter sent by post, fax or e-mail) informing us of your decision to withdraw from this contract. You may use themodel withdrawal formprovided here, but it is not obligatory.
To meet the withdrawal deadline it is sufficient that you send your notification of exercising the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal:
If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (except for the additional costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we receive notification of your withdrawal from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier.
You must send back the goods to us or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send the goods before the period of fourteen days has expired.
We will bear the costs of returning the goods.
You shall only be liable for any diminished value of the goods resulting from handling other than that which is necessary to establish the nature, characteristics and functioning of the goods.
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to contracts
for the supply of goods that are not prefabricated and are produced according to an individual choice or specification by the consumer, or that are clearly tailored to the personal needs of the consumer;
for the supply of goods which are liable to deteriorate or expire rapidly; The right of withdrawal expires prematurely for contracts
for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
for the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items;
for the supply of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.
Processing:
To ensure the fastest possible processing, the customer is asked to return the goods, if possible, in the original packaging and with all packaging components or at least in suitable transport packaging. Obtain from thereturn shipmentcommissioned transport company aacknowledgement of receiptto be handed over to you andkeep it until the completion of the consequences of the withdrawal.Please note that the modalities mentioned in this paragraph are not a prerequisite for the effective exercise of the right of withdrawal.